Experience

IT Support Specialist – RAK Security

Jun 2022 – Present • Ras Al Khaimah

  • Monitor and maintain network and server infrastructure
  • Configure Windows servers and Active Directory
  • Provide desktop and laptop support with necessary software configurations
  • Implement security protocols to prevent potential threats
  • Create user accounts and manage access control
  • Respond to phone and email requests for technical support

Administrative / Registration Assistant – RAK Security

Mar 2021 – Present • Ras Al Khaimah

  • Communicating with applicants via phone and email
  • Managing payroll and invoicing using SAP software
  • Processing applications and reviewing supporting documents
  • Monitoring timelines and turnaround times for applications
  • Maintaining organized office files
  • Performing additional administrative and clerical duties

Customer Experience Associate – Namshi

Mar 2018 – Sep 2020 • Dubai

  • Managed 150+ emails and messages across multiple channels
  • Responded promptly to customer inquiries
  • Followed up with customers to resolve shipment, product, and billing issues
  • Identified and escalated priority issues for quick resolution